Cases
Open cases with SLA clocks and ownership. This makes escalation predictable and measurable.
Showing 6 cases.
| Case | Site | Severity | Status | Owner | Opened | SLA due |
|---|---|---|---|---|---|---|
c-9001 Intermittent packet loss impacting voice | London HQ Eversley Bank • UK | sev2 | investigating | NOC | 3 months ago | 3 months ago |
c-9003 Change approval pending for security policy deployment | Frankfurt DC Northbridge Pharma • EMEA | sev2 | waiting | Service Delivery | 3 months ago | 3 months ago |
c-9006 SD-WAN staging checklist incomplete | New York HQ Apex Aviation • AMER | sev1 | open | Service Delivery | 3 months ago | 3 months ago |
c-9002 Provider update overdue for circuit delivery | Singapore Hub Globex Retail • APAC | sev3 | waiting | Provider | 3 months ago | 3 months ago |
c-9004 Firewall throughput concerns after provider handoff | Dubai Hub Helios Energy • EMEA | sev3 | investigating | NOC | 3 months ago | 3 months ago |
c-9005 Carrier lead time clarification required for circuit order | Paris Office Northbridge Pharma • EMEA | sev3 | waiting | Provider | 3 months ago | 3 months ago |