Cases
Open cases with SLA clocks and ownership. This makes escalation predictable and measurable.
Showing 2 cases.
| Case | Site | Severity | Status | Owner | Opened | SLA due |
|---|---|---|---|---|---|---|
c-9001 Intermittent packet loss impacting voice | London HQ Eversley Bank • UK | sev2 | investigating | NOC | 3 months ago | 3 months ago |
c-9002 Provider update overdue for circuit delivery | Singapore Hub Globex Retail • APAC | sev3 | waiting | Provider | 3 months ago | 3 months ago |