Cases
Open cases with SLA clocks and ownership. This makes escalation predictable and measurable.
Showing 2 cases.
| Case | Site | Severity | Status | Owner | Opened | SLA due |
|---|---|---|---|---|---|---|
c-9001 Intermittent packet loss impacting voice | London HQ Eversley Bank • UK | sev2 | investigating | NOC | 3 months ago | 3 months ago |
c-9003 Change approval pending for security policy deployment | Frankfurt DC Northbridge Pharma • EMEA | sev2 | waiting | Service Delivery | 3 months ago | 3 months ago |