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Cases
Open cases with SLA clocks and ownership. This makes escalation predictable and measurable.
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Sev1 • 1
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SLA at-risk (8h)
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Showing 2 cases.
Case
Site
Severity
Status
Owner
Opened
SLA due
c-9001
Intermittent packet loss impacting voice
London HQ
Eversley Bank • UK
sev2
investigating
NOC
3 months ago
3 months ago
c-9004
Firewall throughput concerns after provider handoff
Dubai Hub
Helios Energy • EMEA
sev3
investigating
NOC
3 months ago
3 months ago